FAQ

Spinstopia applies clear maximum cashout rules for promotional funds. Funds redeemed from comp points must be wagered at least ten times before you can withdraw, and the maximum withdrawal from redeemed comp points is ten times the comp point value. If you combine cash balances with bonuses or free spins, the platform treats play as bonus play and maximum cashout limits will apply.Also expect standard promotional restrictions: plays with bonus funds count differently depending on the promotion, and failure to follow the specific promotion rules will void winnings. Promotions cannot be combined unless the offer explicitly allows it.

Yes. Spinstopia accepts a mix of cryptocurrencies and traditional payment methods. Available options include Bitcoin Cash (BCH), Bitcoin (BTC), Litecoin (LTC), Interac, Visa, and MasterCard. The casino operates in US dollars ($) for real-money play.Deposit processing times depend on the method — crypto is usually faster, while cards and Interac follow card issuer or banking processing. Always confirm method-specific limits and fees before you deposit.

Beyond the welcome offers, Spinstopia runs regular promotions such as cashback, weekend reloads, free spins, and seasonal promos. Notable examples include a 25% cashback on busted deposits (claimable manually via live chat) and a Weekend Reload that uses code "WEEKEND200" for a 200% bonus on eligible deposits from Friday through Sunday (minimum deposit $40).Promotions vary by time and availability, and some offers require manual opt-in or a promo code. Tournaments and slot races are common too, but note that tournaments normally exclude bonus-play unless stated otherwise, and freeroll events usually require a prior deposit.

No-deposit bonuses are available but come with specific conditions. Free bonuses must be wagered within 14 days of redemption, and, except for welcome bonuses, free bonuses are only available to players who have previously made a deposit. To prevent abuse, Spinstopia requires a deposit between each free-bonus redemption — you can’t claim back-to-back freebies without depositing.Always check the promotional page for the exact wagering rules, expiry dates, and any game restrictions applied to free spins or no-deposit credits.

Spinstopia rewards regular players with comp points that can be redeemed for bonus funds. Redeemed comp points carry a 10x wagering requirement before withdrawal, and the maximum cashout from redeemed comp points is capped at ten times the redeemed value. Regular depositing unlocks access to more free bonuses, VIP surprises, and loyalty perks.If you’re aiming for VIP status, stick to the program’s deposit and play patterns, and keep track of tiered benefits and any expiry on points.

Spinstopia features Real Time Gaming titles across multiple themes and mechanics. Try "Dream Run Slots" for a fast-paced, 5-reel, 25-payline experience with motorsport themes, up to 25 free spins, and two bonus features — the Dream Run Racing Feature and the Nitro Racing Feature. If classic or progressive action is more your style, check out Jackpot Cleopatra’s Gold Deluxe Slots for Ancient Egypt themes and progressive jackpot potential, or Light Speed Slots when you want a 3-reel, retro space vibe.For more details on Dream Run’s features and symbols, see the full game write-up Dream Run Slots.

Most special claims at Spinstopia are manual. For cashback on busted deposits, open live chat and request the offer — be ready to provide account details and relevant timestamps. For other promo disputes, contact support via live chat or email support@spinstopia.com and reference the promotion name and any codes you used.Keep screenshots of transactions and promo confirmations until the matter is resolved. If you believe terms were applied incorrectly, escalate politely through support and request written confirmation of outcomes.

Yes. Promotional play and tournament eligibility come with common restrictions: tournaments usually disallow bonus-play unless specified, freerolls are typically for depositing players, and promotional wins can be voided if rules aren’t followed. Additionally, to receive promos you must have a valid email address and phone number on your Spinstopia account.Always read the "Promotion Rules" linked in each offer and check whether specific games are excluded or weighted differently for leaderboard events.

Spinstopia offers tools to help you play responsibly, including deposit limits, time-outs, and self-exclusion options. Set limits that match your budget, use time-outs if play becomes stressful, and consider self-exclusion for longer breaks. Never chase losses, and treat bonuses as entertainment value, not guaranteed profit.If you need help beyond site controls, contact customer support or seek external resources and counseling services.